TRANSACTIONS & PAYMENT
HOODSAVAGE’s financial transactions and payment data is securely managed by Square, Inc. (Square). This partnership allows us to quickly, accurately and safely process your order in real-time.
None of your financial data is housed on HOODSAVAGE servers. Square is our 3rd-party payment processor that encrypts and handles your data only at time of checkout.
Learn more about Square
We currently accept all major credit cards from customers in the United States, Canada and Internationally — including Visa, Mastercard, Amex and others. Additionally, you can use Express Checkout if your device is set up to use its mobile wallet feature (GooglePay and Pay).
We accept Interact and Visa Debit bank cards from customers in Canada.
We do not accept payment by Purchase Order or check.
HOODSAVAGE will be integrating PayPal, Klarna and Afterpay in early 2025 as additional payment options.
We currently allow 15 different top-tier currencies across 60 countries.
Currency Switcher
To adjust your shopping experience to your default currency, scroll to the bottom of our website to find the Currency Switcher.
Checkout Errors
If you are seeing the below error when making your purchase, this means that your selected currency does not match the country you’re in. To avoid experiencing any errors, please ensure that you have set your default currency.
Express Checkout:
- GooglePay based on your wallet settings
- Pay based on your wallet settings
By default, we do not retain your financial information.
NOTE You can optionally save your card information in your HOODSAVAGE account for a faster checkout experience on future purchases. By doing this, you’ll see a list of Added Cards in your Dashboard.
To turn on the Save My Card feature, go to My Account > Dashboard > Payment Methods > Add Payment Method
A chronological history of all your HOODSAVAGE purchases will be listed in your Dashboard in My Account.
You can view and print your receipts from your Orders menu option.
To view your recent order history, go to My Account > Dashboard > Orders.
Your HOODSAVAGE account asks that you enter both a Billing Address and a Shipping Address. Below is an explanation on how they are used.
Shipping Address
The shipping address is where HOODSAVAGE will ship your purchase to.
Note We will not ship orders to any marked Billing Address (unless the Billing Address is the same as the Shipping Address).
To manage your addresses on file, go to My Account > Dashboard > Addresses.
Your HOODSAVAGE account asks that you enter both a Billing Address and a Shipping Address. Below is an explanation on how they are used.
Billing Address
The billing address is the address connected to the payment source you use. This address must match the same unique address attached to your bank-issued card. If you enter this information inaccurately, HOODSAVAGE will decline your transaction until you have entered accurate details for the card you use.
Note We will not ship orders to any marked Billing Address (unless the Billing Address is the same as the Shipping Address).
To manage your addresses on file, go to My Account > Dashboard > Addresses.
We offer a convenient gift card option that comes with discount pricing: 10% off $100 gift card and above.
Only the HOODSAVAGE Gift Card is redeemable on our website.
Gift Card Links:
Click here to read our Gift Card Policy
We partner with Square to power our gift card platform.
Avoid the standard checkout process – pay with your Apple Wallet using Express Checkout.
To pay with Pay, you’ll see the button “Buy with Pay” on the Product page, and, on the Checkout page.
NOTE Your phone must already be set up in Wallet to use this express checkout pay feature.
Learn more about Pay
Avoid the standard checkout process – pay with your Google Wallet using Express Checkout.
To pay with GooglePay, you’ll see the button “Buy with GooglePay” on the Product page, and, on the Checkout page.
NOTE Your phone must already be set up in Wallet to use this express checkout pay feature.
Learn more about GooglePay
Pay instantly by sending HOODSAVAGE an INTERAC E-transfer.
To pay with E-transfer, submit your order after selecting the E-transfer payment option and then click the PLACE ORDER button. We’ll give you wire instructions in your email and in My Account.
E-transfers must accurately reflect your purchase Total shown on your HOODSAVAGE billing correspondence, as well, they must contain your 4-digital Order Number.
HOODSAVAGE does not ship orders if your E-transfer has not been sent or confirmed by HOODSAVAGE.
E-transfer payment method is only available to customers in Canada.
Learn more about INTERAC E-transfer
Payment Method Options are geo-location based. So when browsing our store or checking out your purchase, you must have the correct currency defaulted on our website. Otherwise no Payment Options will be visible to you.
If you’re browsing the site with the incorrect currency switched on, then you will get an error at the Checkout stage:
Fixing the error
If you get this error during Checkout, then simply adjust your default currency found always at the bottom of our website, and you’ll find in when viewing any product page.
ACCOUNT HELP
To log in to HOODSAVAGE, please click here.
You will have the option to Login to an existing account, or Create an Account.
You can create a HOODSAVAGE account before or during checkout.
You can also make purchases as a Guest Checkout. We strongly recommend creating an account however, this will help our system track your details and purchases better.
By creating your account on HOODSAVAGE, you’ll be able to save your Wishlist, manage your Addresses, view Order History and update your personal information or password.
To create your account, go here.
Hey, it happens.
Resetting your HOODSAVAGE password is fast and easy. At the login screen, go to Forgot Password. We’ll immediately send you a link to set a new one. You must be sure you’re using the email associated with your HOODSAVAGE account.
We strongly recommend using a strong password.
If a Password Reset didn’t help, and if you are having trouble accessing your account, please send Customer Service an email to cs@hoodsavage.com with subjectline “Account Help” and briefly explain the issues you are having when trying to access your account on HOODSAVAGE.
Once you have created an account on HOODSAVAGE, you can save and store products to your Wishlist. Our system will always remember what you’ve put in it for you.
NOTE If you have selected a size before adding the item to your Wishlist, then this size selection will be saved in your Wishlist.
You can label your Wishlist and add a description to it. You also have the options to set your Wishlist’s privacy.
Wishlist privacy settings
*Public – Anyone can view this list. Everyone can share this list.
*Shared – Only people with the link can view this list. Only you can share this list.
*Private – Only you can view this list.
From time to time, we discontinue or change various products. If this happens, you will no longer see the product in your Wishlist.
To manage your Wishlist, go to My Account > Dashboard > Wishlist > scroll down to find Edit Wishlist.
SHIPPING QUESTIONS
We highly recommend accepting delivery of your order(s) and to use our easy 24/7 online portal for items you would like to return or exchange. Refusing or marking packages “return to sender” at the time of delivery or paying international import fees, can often lead to unnecessary complications, including inconsistent package tracking, fees, delayed delivery/refund, and/or damaged or lost packages. If you choose to refuse delivery, HOODSAVAGE is not responsible for the shipment while in transit and will not be able to issue a refund for undelivered/damaged packages.
All refused orders are refunded to the original form of payment once received and inspected at our warehouse, unless you specify otherwise. Please contact us as soon as possible to arrange a reshipment or exchange. Due to the sometimes-complex nature of international order processing, refused orders are charged a 10% restocking fee. This fee is a percentage of the total purchase price and is deducted from the eligible refund. We also do not reimburse for paid shipping, duties, taxes, or other import fees. These fees are non-refundable.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
International Purchases
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS, Canada Post or Royal Mail.
Please note that while purchases made using gift cards are a convenient way to shop, it’s important to remember that they are still subject to applicable duties and taxes. Even though you may not be using traditional forms of payment, such as credit cards or cash, customs regulations require that all imported goods are assessed for duties and taxes based on their declared value. This means that when shopping with a gift card, you may still be responsible for any duties, taxes, or other fees associated with importing your items. We recommend reviewing your local customs regulations or contacting your customs authority for more information on how duties and taxes are calculated and applied to your purchases. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.
You may file a claim here or reach out to our customer service team to assist you with the claim.
This white glove service is provided to all orders courtesy of HOODSAVAGE. Any signs of excessive use or misconduct will not be tolerated.
Your claim is eligible to be processed starting 15 days after the delivered date. You have up to 30 days from the delivered date to file your claim.
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to state law, we are required to collect additional taxes for orders from certain regions.
HOLIDAY SHIPPING
DOMESTIC (US)
For delivery by 12/24, we recommend placing your order by 12/10 for UPS Ground or by 12/20 for UPS Next Day Air. Please note, while we strive to ensure timely delivery, shipping timelines are subject to carrier delays, particularly during the holiday season.
INTERNATIONAL
For delivery by 12/24, we recommend placing your order by 12/15 with DHL Express Worldwide. Please note that delivery timelines may vary due to potential carrier or customs delays, particularly during the holiday season. We appreciate your understanding and patience.
RETURNS & EXCHANGES
Once we have received and inspected the item(s) from your return a credit will be sent via that can be used towards your next purchase online. Shipping costs are non-refundable.
Please allow 2-3 business days from your return delivered date to receive your store credit.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
International Purchases
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, except for orders going to Russia, we will ship via USPS, Canada Post or Royal Mail.
Please note that while purchases made using gift cards are a convenient way to shop, it’s important to remember that they are still subject to applicable duties and taxes. Even though you may not be using traditional forms of payment, such as credit cards or cash, customs regulations require that all imported goods are assessed for duties and taxes based on their declared value. This means that when shopping with a gift card, you may still be responsible for any duties, taxes, or other fees associated with importing your items. We recommend reviewing your local customs regulations or contacting your customs authority for more information on how duties and taxes are calculated and applied to your purchases. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.
You may file a claim here or reach out to our customer service team to assist you with the claim.
This white glove service is provided to all orders courtesy of HOODSAVAGE. Any signs of excessive use or misconduct will not be tolerated.
Your claim is eligible to be processed starting 15 days after the delivered date. You have up to 30 days from the delivered date to file your claim.
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to state law, we are required to collect additional taxes for orders from certain regions.
HOLIDAY SHIPPING
DOMESTIC (US)
For delivery by 12/24, we recommend placing your order by 12/10 for UPS Ground or by 12/20 for UPS Next Day Air. Please note, while we strive to ensure timely delivery, shipping timelines are subject to carrier delays, particularly during the holiday season.
INTERNATIONAL
For delivery by 12/24, we recommend placing your order by 12/15 with DHL Express Worldwide. Please note that delivery timelines may vary due to potential carrier or customs delays, particularly during the holiday season. We appreciate your understanding and patience.
Items purchased online are eligible for return for store credit or exchange within 7 days after delivery.
Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned, and no credit will be issued for the item. Once HOODSAVAGE has received and inspected the item(s) from your return a refund will be issued back to the source card used at checkout. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs are non-refundable.
Use our return portal for returns or exchanges.
A 10% restocking fee may be assessed on future returns for customers found to abuse the return policy (i.e., frequent returns within one order, or a short period of time).
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you. If you are past this time frame, we will be unable to assist you.
Refused / Return to Sender Orders
We highly recommend accepting delivery of your order(s) and to use our easy 24/7 online portal for items you would like to return or exchange. Refusing or marking packages “return to sender” at the time of delivery or paying international import fees, can often lead to unnecessary complications, including inconsistent package tracking, fees, delayed delivery/refund, and/or damaged or lost packages. If you choose to refuse delivery, we are not responsible for the shipment while in transit and will not be able to issue a refund for undelivered/damaged packages. Refused shipments are also ineligible for Guide Package Protection (shipment insurance).
All refused orders are refunded to the original form of payment once received and inspected at our warehouse, unless you specify otherwise. Please contact us as soon as possible to arrange a reshipment or exchange. Due to the sometimes-complex nature of international order processing, refused orders are charged a 10% restocking fee. This fee is a percentage of the total purchase price and is deducted from the eligible refund. We also do not reimburse for paid shipping, duties, taxes, or other import fees. These fees are non-refundable.
Each HOODSAVAGE Brand product is printed-on-demand just for you based on your selection at the time of order.
We apologize if the item(s) you received do not meet your satisfaction or are defective in any manner.
We ask that you DO NOT ship any items you received to our corporate or warehouse locations as we do not provide a return shipping label for your order.
We only accept returns/exchanges for:
- Items with manufacturer damage or defects
- Items damaged in shipment
Please contact us within 15 days of receiving your order, so we may further assist you with next steps.
PURCHASES
Click here to track a recent purchase.
You must have your Order ID on hand. This was given to you on your receipt and in the confirmation email you should have received.
You’ll also need your billing email associated with the purchase.
NOTE You’ll also find tracking numbers that we have added as Notes in your HOODSAVAGE account.
At checkout, you can write a note you wish to include your purchases.
Our team will review your note. This can be a special request, a delivery instruction, or additional sizing details you need us to know.
In checkout, look for the option “Add a note to your order” underneath the Payment Options box.
Gift Cards
More information will be posted shortly.
Coupons Codes
Only coupon codes that “HOODSAVAGE” is an Official HOODSAVAGE-issued code.
One coupon code can be used during each transaction.
Coupon code discounts are applied the whole cart, and not to each item sequentially.
Coupons are not transferrable.
Afterpay Limited is an Australian technology company and a buy now, pay later lender. Founded in 2014 by Nick Molnar and Anthony Eisen, it is now owned by Block, Inc. As of 2023, Afterpay serves 24 million users, processes US$27.3 billion in annual payments, and ranks among the three most-used BNPL services globally.
Learn more about AfterPay
Klarna Bank AB, commonly referred to as Klarna, is a Swedish fintech company that provides online financial services. The company provides payment processing services for the e-commerce industry, managing store claims and customer payments. The company is a “buy now, pay later” service provider.
Learn more about Klarna
Our estimated completion time frame for most orders is 3-5 business days before shipping begins (excluding the weekend).
You will be notified once your order has left our facility with an email that will include a tracking link. We do not provide any other updates before shipping out your order.
All orders are printed on-demand and shipped. After the items are produced we will ship via U.S. Postal Service, Canada Post and Royal Mail, each which have an average of 7-10 shipping days.
Thank you for your patience during this time.
International customers are responsible for all duties, customs fees, taxes, and any additional tariffs as well as a flat rate shipping fee of $50.00.
For any international orders that are refused upon delivery, a refund will be processed on the goods once they arrive back to our warehouse minus the shipping fee and a 10% restocking fee.
Please note that while purchases made using gift cards are a convenient way to shop, it’s important to remember that they are still subject to applicable duties and taxes. Even though you may not be using traditional forms of payment, such as credit cards or cash, customs regulations require that all imported goods are assessed for duties and taxes based on their declared value. This means that when shopping with a HOODSAVAGE gift card, you may still be responsible for any duties, taxes, or other fees associated with importing your items. We recommend reviewing your local customs regulations or contacting your customs authority for more information on how duties and taxes are calculated and applied to your purchases. If you have any questions or concerns, please don’t hesitate to reach out to our Customer Service team for assistance.
When an item shows as out of stock, it means that item is currently unavailable for purchase. As soon as the item becomes available, that designation will update.
Also, occasionally products may become unavailable shortly after your HOODSAVAGE order has been placed. When this happens, you will be notified via email and given the option to remove the item from your order, or to cancel the entire order.
After two weeks, if the out of stock item is still unavailable and you haven’t removed the item from the order, your entire order will be canceled and we will issue you a refund.
Yes, if your order has not shipped out yet. You can reach out here to cancel your order with your order number and name on the shipping address.
Why Print On-Demand?
Print on-demand is a sustainable model that helps the environment in several ways:
1. Reduce waste: By only printing items that have been ordered, print on-demand eliminates the need for large batches of unsold items that would otherwise be thrown away or end up in landfills.
2. Conservation of resources: Print on-demand also conserves resources by minimizing the amount of energy, water, and raw materials needed to produce items. This is because the process of producing and shipping items in bulk requires more energy and resources than producing and shipping only what is needed.
3. Lower carbon footprint: Print on-demand also has a lower carbon footprint compared to traditional printing methods since it requires less transportation and storage of goods.
Overall, print on-demand can help HOODSAVAGE reduce waste and conserve resources, making it a sustainable model that supports environmental protection.
SIZE GUIDES
SIZE CHART LEGEND — W = width / L = length / SL = sleeve length / ST = size tolerance
| W | L | SL | ST | |
|---|---|---|---|---|
| XXS | 15.50 | 26.00 | 8.00 | 1.50 |
| XS | 16.50 | 27.00 | 8.60 | 1.50 |
| S | 18.00 | 28.00 | 8.90 | 1.50 |
| M | 20.00 | 29.00 | 9.20 | 1.50 |
| L | 22.00 | 30.00 | 9.50 | 1.50 |
| XL | 24.00 | 31.00 | 9.70 | 1.50 |
| 2XL | 26.00 | 32.00 | 10.00 | 1.50 |
| 3XL | 28.00 | 33.00 | 10.40 | 1.50 |
| 4XL | 30.00 | 34.00 | 10.80 | 1.50 |
| 5XL | 32.00 | 35.00 | 11.20 | 1.50 |
SIZE CHART LEGEND — W = width / L = length / SL = sleeve length / ST = size tolerance
| W | L | SL | ST | |
|---|---|---|---|---|
| XXS | 16.00 | 25.00 | 31.50 | 1.50 |
| XS | 18.00 | 26.00 | 32.50 | 1.50 |
| S | 20.00 | 27.00 | 33.50 | 1.50 |
| M | 22.01 | 28.00 | 34.50 | 1.50 |
| L | 24.00 | 29.00 | 35.50 | 1.50 |
| XL | 26.00 | 30.00 | 36.50 | 1.50 |
| 2XL | 28.00 | 31.00 | 37.50 | 1.50 |
| 3XL | 30.00 | 32.00 | 38.50 | 1.50 |
| 4XL | 32.00 | 33.00 | 39.50 | 1.50 |
| 5XL | 34.00 | 34.00 | 40.50 | 1.50 |
General size guide for knit Beanie. Dimensions are noted in inches using the imperial measurement scale.
SIZE CHART LEGEND — CI = circumference / H = height / W = width / CH = cuff height
| One size | |
|---|---|
| CI | 17.32 – 17.91 |
| H | 8.07 |
| W | 8.19 |
| CH | 2.56 |
General size guide for flat bill Snapback. Dimensions are noted in inches using the imperial measurement scale.
SIZE CHART LEGEND — CH = crown height / D = diameter / BL = bill length
| One size | |
|---|---|
| CH | 3.75 |
| D | 6.62 – 7.62 |
| CH | 2.68 |
SIZE CHART LEGEND — W = width / L = length / SL = sleeve length / ST = size tolerance
| W | L | SL | ST | |
|---|---|---|---|---|
| S | 20.08 | 27.17 | 33.50 | 1.50 |
| M | 22.05 | 27.95 | 34.50 | 1.50 |
| L | 24.02 | 29.13 | 35.50 | 1.50 |
| XL | 25.98 | 29.92 | 36.50 | 1.50 |
| 2XL | 27.99 | 31.10 | 37.50 | 1.50 |
| 3XL | 29.92 | 31.89 | 38.50 | 1.50 |
| 4XL | 31.89 | 33.07 | 39.50 | 1.50 |
| 5XL | 33.86 | 33.86 | 40.50 | 1.50 |
CUSTOMER SUPPORT
At this time, we offer two ways to get in touch with us:
1. Live Chat
We are now offering live chat Monday through Friday from 7:00 AM to 4:30 PM EST.
2. Leave a Message
If you need assistance during our off-hours, simply visit our website and click the green “Leave a Message” icon. You’ll be prompted to provide some essential details that will help us locate your order.
Phone Number
Currently, we do not offer a phone-based customer service line. If you come across a phone number listed for our company on any website or platform, please note that it is either incorrect, associated with another company, or no longer in service.
Social Media
We do currently now own, manage, and operate pages on TikTok, Instagram and X social media platforms. However, if you attempt to reach us through these channels, you will not be in contact with an official representative of HOODSAVAGE capable to assist you. We are committed to responding to all inquiries as quickly as possible during our Customer Service business hours, Monday through Friday. Thank you for your understanding.
The Official HOODSAVAGE username on social media is @hoodsavagebrand
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