SIZE GUIDES
To view size guides for all apparel found in our store, please visit the Size Guides page.
EXPRESS CHECKOUT
Avoid the standard checkout process by card — pay with your Google Wallet using Express Checkout on your Product, Cart or Checkout pages.
To pay with GooglePay, you’ll see the button “Buy with GooglePay” on the Product page, and, on the Checkout page.
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Your phone or computer must already be set up in Wallet to use the Express Checkout pay feature.
Learn more about GooglePay
Avoid the standard checkout process by card — pay with your Apple Wallet using Express Checkout on your Product, Cart or Checkout pages.
To pay with Pay, you’ll see the button “Buy with Pay” on your Product, Cart or Checkout pages.
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Your phone or computer must already be set up in Wallet to use the Express Checkout pay feature.
Learn more about Pay
TRANSACTIONS & PAYMENT
We provide 4 different payment method options at Checkout.
1: Credit Card or Bank Card
We currently accept all major credit cards from customers in the United States, Canada and Internationally — including Visa, Mastercard, Amex and some others.
2: Express Checkout
Additionally, you can use Express Checkout if your device is set up to use its mobile wallet feature for either GooglePay and Pay. We currently do not support Microsoft Pay.
3: INTERAC E-Transfer
We accept INTERAC E-transfer from customers in Canada.
4: Plastic & e-giftcard
You can complete a purchase using an official HOODSAVAGE e-giftcard and physical plastic card.
Gift cards are always 16-digit numbers (example: ****_****_****_****_)
Pay instantly by INTERAC E-transfer.
HOW TO
To pay with E-transfer at Checkout, submit your order after selecting the E-transfer payment option and then click the ‘PLACE ORDER’ button to finalize your purchase. Next, we will then give you wire instructions in your email and in your myHOOD account.
E-transfers must accurately reflect your Purchase Total shown on your HOODSAVAGE billing correspondence, as well, they must contain your 4-digital Order #.
HOODSAVAGE does not ship orders if your E-transfer has not been sent or confirmed by members of our team.
In most cases, we will receive your funds within minutes. Once we do, we will begin processing your order and notify you by email once this begins.
E-transfer payment method is only available to customers in Canada.
Learn more about INTERAC E-transfer
HOODSAVAGE’s financial transactions and payment data is securely managed by Square, Inc. (Square). This partnership allows us to quickly, accurately and safely process your order in real-time.
Square employs robust security measures, including end-to-end encryption of payment data from the card reader to Square’s servers, and adheres to PCI DSS Level 1 standards, ensuring secure processing of sensitive information.
None of your financial data is housed on HOODSAVAGE servers. Square is our 3rd-party payment processor that encrypts and handles your data only at time of checkout.
Learn more about Square
We currently allow 15 different top-tier currencies across 60 countries.
Currency Switcher
To adjust your shopping experience to your default currency, scroll to the bottom of our website to find the Currency Switcher.
Errors at Checkout
If you are seeing the below error when making your purchase in Checkout, this means that your selected currency does not match the country you are physically in. To avoid experiencing any errors, please ensure that you have set your default currency to coincide with the country you are in.
Don’t see your currency?
Email HOODSAVAGE Customer Service and we can arrange to include your currency so you can complete your purchase.
By default, we do not retain your financial information.
We do, by default, store your account information if you have made an account with us.
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You can optionally save your card information in your myHOOD account for a faster checkout experience on future purchases. By doing this, you’ll see a list of Added Cards in your Dashboard.
To turn on the Save My Card feature, go to myHOOD > Dashboard > Payment Methods > Add Payment Method
You can connect your credit cards, and bank cards.
A chronological history of all your purchases will be listed in your Dashboard in myHOOD.
You can view and print your receipts from your Orders menu option.
To view your recent order history, go to myHOOD > Dashboard > Orders.
Your HOODSAVAGE account asks that you enter both a Billing Address and a Shipping Address. Below is an explanation on how Shipping Addresses are used.
Shipping Address
The shipping address is where HOODSAVAGE will ship your purchase to.
NOTE
We will not ship orders to any marked Billing Address (unless the Billing Address is the same as the Shipping Address).
To manage your addresses on file, go to myHOOD > Dashboard > Addresses.
Your HOODSAVAGE account asks that you enter both a Billing Address and a Shipping Address. Below is an explanation on how Billing Addresses are used.
Billing Address
The billing address is the address connected to the payment source you use. This address must match the same unique address attached to your bank-issued card. If you enter this information inaccurately, HOODSAVAGE will decline your transaction until you have entered accurate details for the card you use.
NOTE
We will not ship orders to any marked Billing Address (unless the Billing Address is the same as the Shipping Address).
To manage your addresses on file, go to myHOOD > Dashboard > Addresses.
E-giftcard load amounts are $100, $250, $500, $1,000, and you can also use the Custom Amount feature. You can load up to $2,000 onto your HOODSAVAGE cards.
We offer a convenient gift card option that comes with discount pricing: 10% off $100 gift card and above for the various denominations.
Only the HOODSAVAGE e-giftcard is redeemable on our website. We do not support any 3rd-party gift cards.
HOW TO USE THEM
At Checkout, look for the Have a Square Gift Card? box to enter your 16-digit number.
Manage Your Gift Cards:
We partner with Square to power our gift card platform.
LINKS
Our Gift Card Policy
Square’s gift card information
Physical Cards
Payment Method Options are geo-location based. So when browsing our store or checking out your purchase, you must have the correct currency defaulted on our website. Otherwise, in most cases, no Payment Options will be visible to you.
If you’re browsing the site with the incorrect currency switched on, then you will get an error at the Checkout stage:
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Fixing the Error
If you get this error during Checkout, then simply adjust your default currency found always at the bottom of our website. It is also visible on any product page.
ACCOUNT HELP
To log in to the HOODSAVAGE ecosystem, please go to myHOOD.
You will have the option to Login to an existing account, or, Create an Account.
You can create an account before or during checkout by setting a username and password.
Optionally, you can also make purchases as a Guest Checkout. We strongly recommend creating an account however, this will help our system track your details and purchases better — and you’ll also get to track it all in your account.
By creating your account on HOODSAVAGE, you’ll be able to save your Wishlist, manage your Addresses, view Order History and update your personal information or password.
To create your account, go to myHOOD.
Hey, this shit happens.
Resetting your myHOOD password is fast and easy. At the login screen, go to Forgot Password. We’ll immediately send you a link to set a new one. You must be sure you’re using the email associated with your myHOOD account.
We strongly recommend using a strong password. “123456” just won’t cut it.
If a Password Reset didn’t help, and if you are having trouble accessing your account, please send Customer Service an email to cs@hoodsavage.com and briefly explain the issues you are having when trying to access your account.
Once you have created a myHOOD account, you can save and store products to your Wishlist. Our system will always remember what you’ve put in it for you. If you have not made an account, you can still make a Wishlist, but once you clear your browser cache (?), your saved Wishlist will no longer contain what you’ve added to it, so you will have to make a new one.
NOTE
If you have selected a size before adding the item to your Wishlist, then this size selection will be saved in your Wishlist.
You can label your Wishlist, add a description to it, and publicly share it.
Your Wishlist also comes with privacy settings.
Wishlist privacy settings
*Public – Anyone can view this list. Everyone can share this list.
*Shared – Only people with the link can view this list. Only you can share this list.
*Private – Only you can view this list.
NOTE
From time to time, we discontinue or change various products. If this happens, you will no longer see the product in your Wishlist as the item will have been revoked from our server.
To manage your Wishlist, go to myHOOD > Dashboard > Wishlist > scroll down to find Edit Wishlist.
SHIPPING QUESTIONS
We highly recommend accepting delivery of your order(s) and to use our easy 24/7 online portal for items you would like to return or exchange. Refusing or marking packages “return to sender” at the time of delivery or paying international import fees, can often lead to unnecessary complications, including inconsistent package tracking, fees, delayed delivery/refund, and/or damaged or lost packages. If you choose to refuse delivery, HOODSAVAGE is not responsible for the shipment while in transit and will not be able to issue a refund for undelivered/damaged packages.
All refused orders are refunded to the original form of payment once received and inspected at our warehouse, unless you specify otherwise.
Please contact us as soon as possible to arrange a reshipment or exchange. Due to the sometimes-complex nature of international order processing, refused orders are charged a 10% restocking fee. This fee is a percentage of the total purchase price and is deducted from the eligible refund. We also do not reimburse for paid shipping, duties, taxes, or other import fees. These fees are non-refundable.
Yes, we ship all over the world. Shipping costs will apply, and are applied at Checkout.
International Purchases
All international customers are responsible for all duties, customs fees, and taxes on orders. We do not pre-pay duties, custom fees, or taxes at checkout. We ship all international orders via DHL Express, FedEx, UPS, except for orders going to Russia. We will also ship via USPS, Canada Post or Royal Mail as well as other agencies.
Please note that while purchases made using a gift card is a convenient way to shop, it’s important to remember that they are still subject to applicable duties and taxes applied to the shipping and delivery of the items paid for. Even though you may not be using traditional forms of payment, such as credit cards or cash, customs regulations require that all imported goods are assessed for duties and taxes based on their declared value. This means that when shopping with a gift card, you may still be responsible for any duties, taxes, or other fees associated with importing your items. We recommend reviewing your local customs regulations or contacting your customs authority for more information on how duties and taxes are calculated and applied to your purchases. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.
Learn more about our gift card policy.
You may file a claim here or reach out to our Customer Service team to assist you with the claim.
This white glove service is provided to all orders courtesy of HOODSAVAGE. Any signs of excessive use or misconduct will not be tolerated.
Your claim is eligible to be processed starting 7 days after the posted delivered date.
Orders can take 1-3 business days to be processed. Please note: We are unable to edit or change any orders that are already in transit. Due to state law, we are required to collect additional taxes for orders from certain regions.
HOLIDAY SHIPPING
DOMESTIC (US & CANADA)
For delivery by 12/24, we recommend placing your order by 12/5. Please note, while we strive to ensure timely delivery, shipping timelines are subject to carrier delays, particularly during the holiday season.
INTERNATIONAL
For delivery by 12/24, we recommend placing your order by 11/28. Please note, while we strive to ensure timely delivery, shipping timelines are subject to carrier delays, particularly during the holiday season.
RETURNS & EXCHANGES
Once we have received and inspected the item(s) from your return, a credit will be sent via email which can be used towards your next purchase online. Shipping costs are non-refundable.
Please allow 2-3 business days from your return delivered date to receive your store credit.
You may file a claim here
This white glove service is provided to all orders courtesy of HOODSAVAGE. Any signs of excessive use or misconduct will not be tolerated.
Your claim is eligible to be processed starting 7 days after the posted delivered date.
You may begin the return procedure here
Items purchased online are eligible for return or exchange within 7 days after delivery.
Items being returned must be unworn and in original condition with all tags attached. If the item is worn, the item will be returned, and no credit will be issued for the item. Once HOODSAVAGE has received and inspected the item(s) from your return, a refund will be issued back to the source card used at checkout. If you opted for exchange on at least one of your items, the exchange order will ship once your return has been received and inspected. Shipping costs would be applied to exchanges.
Use our return portal for returns or exchanges
A 10% restocking fee may be assessed on future returns for customers found to abuse the return policy (i.e., frequent returns within one order, or a short period of time).
If there is an issue with your order/delivery, please reach out within 7 days of the delivery window so we can assist you. If you are past this time frame, we will be unable to assist you.
Refused / Return to Sender Orders
We highly recommend accepting delivery of your order(s) and to use our easy 24/7 online portal for items you would like to return or exchange. Refusing or marking packages “return to sender” at the time of delivery or paying international import fees, can often lead to unnecessary complications, including inconsistent package tracking, fees, delayed delivery/refund, and/or damaged or lost packages. If you choose to refuse delivery, we are not responsible for the shipment while in transit and will not be able to issue a refund for undelivered/damaged packages. Refused shipments are also ineligible for Guide Package Protection (shipment insurance).
All refused orders are refunded to the original form of payment once received and inspected at our warehouse, unless you specify otherwise. Please contact us as soon as possible to arrange a reshipment or exchange. Due to the sometimes-complex nature of international order processing, refused orders are charged a 10% restocking fee. This fee is a percentage of the total purchase price and is deducted from the eligible refund. We also do not reimburse for paid shipping, duties, taxes, or other import fees. These fees are non-refundable.
Each HOODSAVAGE Brand product is printed-on-demand or stitched just for you based on your selection at the time of order.
We apologize if the item(s) you received do not meet your satisfaction or are defective in any manner.
We ask that you do not ship any items you received to our corporate or warehouse locations as we do not provide a return shipping label for your order.
We will instruct you on how to send us back the item.
We only accept returns/exchanges for:
- Items with manufacturer damage or defects
- Items damaged in shipment
Please contact us within 7 days of receiving your order, so we may further assist you with next steps in the Return process.
PURCHASES
Click here to track a recent purchase.
You must have your Order # on hand. This was given to you on your receipt and in the confirmation email you should have received.
All orders are listed in myHOOD, so you can find all your Order IDs for any of your past orders.
You’ll also need your billing email associated with the purchase.
NOTE
You’ll also find tracking numbers that we have added as Notes in your myHOOD account.
At Checkout, you can include a Note for our team to collect.
Our team will review your Note. This can be a special request, a delivery instruction, or additional sizing or color details you need us to know.
In Checkout, look for the option “Add a note to your order“ underneath the Payment Options box.
Gift Cards
Buy a gift card by clicking here
Or, Reload card, or Check card balances
At Checkout, look for Gift Card Number box where you can paste your 16-digital number.
Coupon Codes
Only coupon codes that contain the name “SAVAGE” is an authorized HOODSAVAGE-issued code.
Only one coupon code can be used during any single transaction.
Coupon code discounts are applied the whole cart, and not to each item sequentially.
At Checkout, look for the Have a Coupon box to enter the coupon code.
Coupons are not transferable.
Plastic Gift Cards
We offer branded physical gift cards in shiny or matte plastic.
Plastic card load amounts are $100, $250, $500, $1,000, $2,000 and you can also use the Custom Amount feature.
Learn more by clicking clicking here
Afterpay Limited is an Australian technology company and a buy now, pay later lender. Founded in 2014 by Nick Molnar and Anthony Eisen, it is now owned by Block, Inc. As of 2023, Afterpay serves 24 million users, processes US$27.3 billion in annual payments, and ranks among the three most-used BNPL services globally.
Learn more about AfterPay
Klarna Bank AB, commonly referred to as Klarna, is a Swedish fintech company that provides online financial services. The company provides payment processing services for the e-commerce industry, managing store claims and customer payments. The company is a “buy now, pay later” service provider.
Learn more about Klarna
When an item shows as out of stock, it means that item is currently unavailable for purchase. As soon as the item becomes available, that designation will update.
Also, occasionally products may become unavailable shortly after your HOODSAVAGE order has been placed. When this happens, you will be notified via email and given the option to remove the item from your order, or to cancel the entire order.
After two weeks, if the out of stock item is still unavailable and you haven’t removed the item from the order, your entire order will be canceled and we will issue you a refund.
Yes, if your order has not shipped out yet. You can reach out here to cancel your order with your Order # and name on the shipping address.
OUR SUSTAINABILITY
Graphically, all of our artwork is designed custom with an urban, and cultural lifestyle vibe. We continually drop new joints into the shop.
Print on-demand is a sustainable model that helps the environment in several ways:
1. Reduce waste
By only printing items that have been ordered, print on-demand eliminates the need for large batches of unsold items that would otherwise be thrown away or end up in landfills.
2. Conservation of resources
Print on-demand also conserves resources by minimizing the amount of energy, water, and raw materials needed to produce items. This is because the process of producing and shipping items in bulk requires more energy and resources than producing and shipping only what is needed.
3. Lower carbon footprint
Print on-demand also has a lower carbon footprint compared to traditional printing methods since it requires less transportation and storage of goods.
Overall, print on-demand can help HOODSAVAGE reduce waste and conserve resources, making it a sustainable model that supports environmental protection.
Only exclusive items will be produced with embroidery.
CUSTOMER SUPPORT
At this time, we offer two ways to get in touch with us:
1. Live Chat
We are now offering live chat Monday through Friday from 7:00 AM to 4:30 PM EST.
2. Leave a Message
If you need assistance during our off-hours, simply visit our website and click the “Chat” icon. You’ll be prompted to provide some essential details that will help us locate your order.
Phone Number
Currently, we do not offer a phone-based customer service line. If you come across a phone number listed for our company on any website or platform, please note that it is either incorrect, associated with another company, or no longer in service.
Social Media
We do currently now own, manage, and operate pages on TikTok, Facebook, Instagram, X, Discord, Pinterest, and Tumblr social platforms. However, if you attempt to reach us through these channels, you will not be in contact with an official representative of HOODSAVAGE capable to assist you. We are committed to responding to all inquiries as quickly as possible during our Customer Service business hours, Monday through Friday. Thank you for your understanding.
Official account @hoodsavagebrand
TikTok, Facebook, Instagram, X, Discord, Pinterest, Tumblr
We do respond to questions regarding our products through DMs, hit us up 24/7.
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